SheetGenius, Inc.

Support

Tell us which product you are using and what happened. We will get your question to the right place.

Contact

support@sheetgenius.com

We aim to reply within one business day. Include the product name or domain, the account email if one is involved, and a short description of what you expected and what happened.

Product help

  • BitterClip

    Uploads, transcripts, speakers, episodes and clips, publishing connections, trials, or billing.

    BitterClip help →

  • SheetGenius

    Worksheets, quizzes, study guides, credits, billing, or account access.

    Email support →

  • Job Timer

    Time entries, projects, team access, reports, or billing.

    Job Timer help →

  • Another portfolio product

    Send the product name or web address and we will route the message.

    Email support →

A useful first message

Tell us the page or screen you were on, the steps that led to the problem, and the browser, device, or app version you used. A screenshot is helpful when it does not contain private information.

Please leave out

Do not email passwords, passkeys, API keys, recovery codes, or a full payment-card number. Redact sensitive values from screenshots and diagnostic examples.

Policies

  • Privacy

    What this site handles, what we keep for purchases, each product’s own policy, and how to delete your data.

    Privacy policy →

  • Terms

    Who you are contracting with, how purchases and cancellation work, and where a product’s own terms take over.

    Terms →

Company inquiries

For partnerships, press, or questions about SheetGenius, Inc., use the same address and put the subject of your inquiry in the first line.