Job Timer

Job Timer support

Job Timer is a time tracker for crews, built and operated by SheetGenius, Inc. Tell us what you were doing and what happened.

Contact

support@sheetgenius.com

We aim to reply within one business day.

What we can help with

  • Account and access

    Sign-in trouble or a password reset, admin access, and user management.

  • Projects and rates

    Project membership, hourly rate updates, and who can see what.

  • Time entries

    Clock-in and clock-out corrections, and edits to entries already recorded.

  • Reports and export

    Generating payroll-ready reports and getting your data out.

  • Billing

    Subscription questions, invoices, or a charge you do not recognize.

A useful first message

Include the email address on your Job Timer account, the app version from Settings, your device model and iOS version, and the steps that led to the problem. A screenshot helps when it does not contain private information.

Please leave out

Do not email passwords, recovery codes, or a full payment-card number. Redact sensitive values from screenshots.

Common questions

  • How do I edit a time entry?

    Tap any entry in your history to view its details and make edits. Admin users have additional editing permissions.

  • Can I track multiple projects?

    Yes. You can be assigned to several projects and choose between them when clocking in.

  • How do I export my time data?

    Admin users generate reports from the Reports tab and export the data from there.

Elsewhere

  • Privacy

    What Job Timer collects, how location is used, retention, and your rights.

    Privacy policy →

  • Another portfolio product

    For anything that is not Job Timer, start at company support and name the product.

    Company support →